Terms and Conditions

Software product sold either via the Slipstream Solutions website or via partner websites (such as Handango, PocketGear and Smartphone.net) are subject to the following terms and conditions:

1. All of our software products (either individual or enterprise) include 12 months free support and maintenance from point of purchase. Support and maintenance beyond this period can be purchased as follows:

For individual licenses (purchased either singly or in multiples): must purchase an additional copy of the software to extend your support & maintenance by another 2 years. Note that this is equivalent to 50% of the initial software price per year.
For enterprise licenses: will have to purchase an extension to your existing support & maintenance contract at a cost of 25% of the current retail price of the equivalent software licence.

2. If you proceed with purchasing an enterprise licence then you will receive a reminder to extend your support contract 11-months from point of purchase. You will have 30-days to notify us that you wish to extend your support contract (and supply us with the relevant purchase order number). If you fail to notify us that you wish to extend your contract then your current contract will be cancelled, and should you subsequently wish to extend your contract you will have to purchase a full price copy of the software.

3. Support for software products sold to individuals (see below for enterprise Licensed products) will be provided via email (only).

4. The discounted price for enterprise Licensed products does not include end-user support and only includes support for helpdesk or support-desk personnel (the number of individuals that will be dealt with will be no more than 5% the total number of enterprise licences sold in each instance). Support for enterprise Licensed products will be provide via email (only). Extended telephone support may be purchased separately.

5. We endeavour to respond to all support enquiries within 3 working days. Our helpdesk operates from 09:00 to 17:00 (GMT +0) Monday to Friday (excluding national holidays and occasional annual holiday shutdown periods).

6. Software piracy will not be tolerated. It is the responsibility of the registered owner of a registration key to keep their registration key from being copied, circulated in the public domain or illegally installed on multiple devices. Any registered owner found to be breaking these conditions will be subject to the following:

The registration key will be permanently disabled from all future versions of the relevant software.
The registered owner of the registration key be notified that they have broken the terms and conditions of the purchase of a Slipstream Solutions software product.
Legal action may be taken either against the registered owner or individuals circulating the counterfeit registration keys.
The registered owner of the registration key may be banned from all future purchases of Slipstream Solutions products and services from the Slipstream Solutions website and via partner sites.
The registered owner will not, in any instance, receive a refund.

7. Although we endeavour to test our software products against a range of hardware platforms we cannot guarantee functionality on all available devices. It is therefore the customer's responsibility to download a trial copy of the software prior to purchase to test that the software operates correctly on their specific device. We will not offer refunds in the instance where a software product was not tested prior to purchase.

8. We will not share your personal details (including either name or email address) with any third party companies.

9. We may occasionally contact you via the email address supplied during your purchase with major information regarding new or current products. Such contact will be limited to the release of new products or critical information regarding your purchased software product (including major version upgrades or critical problems with your software product). Contact will not include information about minor version upgrades or information included in the monthly Slipstream Solutions Newsletter.

10. Minor version upgrades for all software products will be provided free of charge for the life of the product (for example: version 1.2.0 to 1.2.1 or 1.5.0 to 1.6.0). Major version upgrades for all software products must be purchased (for example: version 1.5.0 to 2.0.0). A discount may, at our discretion, be available for existing customers.