Terms and Conditions

Software products sold either via the Slipstream Solutions website or via partner websites (such as Handango or PocketGear) are subject to the following terms and conditions:

1. All our software products (either individual or enterprise) include 12-months free support and maintenance from point of purchase. Support and maintenance beyond this period can be purchased as follows:

For individual licenses (purchased either singly or in multiples): an additional copy of the software must be purchased to extend the support & maintenance by another 3-years (dated from the expiry date).
For enterprise licenses: an extension to the existing support & maintenance contract must be purchased at a cost of 25% of the current retail price of the software. This will extend the existing support and maintenance for an additional 12-months (dated from the expiry date).

2. Enterprise customers will receive an email reminder when their support and maintenance has expired. This email will include instructions for payment for an extended support and maintenance contract. Payment must be received within 30-days of the reminder to extend the existing support and maintenance contract. If a customer fails to contact us within 30-days of this email to notify us that they wish to extend their existing support and maintenance contract then:

The existing support and maintenance contract will be cancelled.
No further email or Webex support will be available.
If the customer wishes to subsequently extend their support and maintenance contract then we are within our rights to charge the full price of the software.
The expired registration key will be deactivated in future versions of the software.

3. Support for products sold to individuals is provided via email only. Telephone support is not included.

4. Support for enterprise products is provided via email, Webex realtime chat and Webex remote desktop control. Telephone support is not included but may be purchased separately.

5. The discounted price for enterprise products does not include end-user support and only includes support for helpdesk or support-desk personnel (the number of individuals that will be dealt with will be no more than 5% the total number of enterprise licences sold in each instance).

6. We endeavour to respond to all support enquiries within 24-hours and all sales enquiries within 3-days. Our helpdesk operates from 10:00 to 20:00 (GMT +0) Monday to Friday (excluding national holidays and occasional annual holiday shutdown periods).

7. Software piracy will not be tolerated. It is the responsibility of the registered owner of a registration key to keep their registration key from being copied, circulated in the public domain or illegally installed on multiple devices. Any registered owner found to be breaking these conditions will be subject to the following:

The registration key will be permanently disabled from all future versions of the software.
The registered owner of the registration key be notified that they have broken the terms and conditions of the purchase of a Slipstream Solutions software product.
Legal action may be taken either against the registered owner or individuals circulating the counterfeit registration keys.
The registered owner of the registration key may be banned from all future purchases of Slipstream Solutions products and services from the Slipstream Solutions website and via partner sites.
The registered owner will not, in any instance, receive a refund.

8. Although we endeavour to test our software products against a range of hardware platforms we cannot guarantee functionality on all available devices. It is therefore the customer's responsibility to download a trial copy of the software prior to purchase to test that the software operates correctly on their specific hardware. We will not offer refunds in the instance where a software product was not tested prior to purchase.

9. We will not share your personal details (including either name or email address) with any third party companies.

10. We may occasionally contact you via the email address supplied during your purchase with major information regarding new or current products. Such contact will be limited to the release of new products or critical information regarding your purchased software product (including major version upgrades or critical problems with your software product). Contact will not include information about minor version upgrades or information included in the monthly Slipstream Solutions Newsletter.

11. Software upgrades are available as follows:

Minor version upgrades are always available free of charge within the duration of a customer's support and maintenance contract (for example: from 1.2.0 to 1.2.1 or 1.5.0 to 1.6.0).
Major version upgrades must generally be purchased (for example: version 1.5.0 to 2.0.0). However, a large discount (between 50-75%) will always be made available for customers with an existing support and maintenance contract. And in some cases we may even decided to offer customers with an existing support and maintenance contract a major version upgrade completely free of charge.